From manual processes to automated workflows: real evolution in the mining sector
Across Latin America, we supported one of the largest mining companies in transforming its procurement management through smarter and more agile processes.
Key challenges
Our client relied on a slow and manual process to manage administrative support requests related to suppliers.
Locating a supplier, analyzing proposals, and registering them in the system was a complex task, with limited traceability, visibility, and collaboration between teams.
With over 5,000 internal users and a robust operational structure, the company urgently needed a solution that could offer control, transparency, and speed in decision-making.
Our client’s transformation journey
Our approach focused on creating a user-centered solution — automating critical tasks and structuring workflows to ensure visibility and control from day one. How we made it happen:
Value proposition
Our focus was to create a user-centered solution, automating critical tasks and structuring workflows to guarantee visibility and control from day one.
How we made it happen
Custom catalog
Portals with direct access to frequent tasks.
Workflow automation
Requests automatically trigger processes with full traceability.
Real-time visibility
Status tracking and more agile decision-making.
Living knowledge base
Continuously updated content that enhances self-service.
Automated reports with power BI
Real-time metrics and SLAs always under control.
Thanks to this new, simple, and structured process, procurement management was strengthened, leading to visible improvements from day one.
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Successful results
Here are some of the results from this transformation:
Efficient automation
Reports and SLAs generated without manual effort.
Compliance of up to 90%
Excellent back office performance thanks to automation.
More agile processes
Greater traceability and faster responses.
High adoption
The teams integrated the solution with ease.
Long-term benefits
Beyond solving an isolated challenge, this transformation represented a structural shift in the way the organization operates.
The project’s success within the Procurement Vice Presidency built internal trust and paved the way to replicate the solution across other departments.
Today, the organization plans to expand its use of the Atlassian ecosystem as a key part of its digital evolution — with Tsoft’s ongoing support
“We now have a simple request process that enables the creation of a procurement management structure that is fundamental to our strategy.”
Director of Data and Back Office
Which areas of your operation need transformation?
Contact us! Our team of specialists is ready to support your unique challenges.
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