How a leading energy company combined Agile Pods and a Testing Factory to evolve its QA
One of the largest electricity distributors in Latin America modernized its QA department through a bimodal and agile automation approach, leveraging Tricentis tools to achieve greater speed, coverage, and efficiency.
Key challenges
The QA team was facing several common yet critical obstacles:
High operational pressure to ensure 24/7 efficiency and availability
Strict regulatory requirements and heavy operational responsibility
Use of open-source tools requiring highly skilled technical profiles, creating bottlenecks
A desire to innovate, but limited resources until tangible benefits could be demonstrated
Our client’s transformation journey
To break through these barriers, we developed a proof of concept (POC) using Tricentis tools, focused on codeless automation and a bimodal strategy. The entire execution took place remotely — and in less than a month.
Following the POC’s success, we implemented a dual-strategy approach:
We structured a traditional Testing Factory to handle the volume of manual tests, with well-defined processes and recorded remote trainings that enabled rapid team expansion.
We assembled a specialized Agile Pod focused on intelligent automation, agile testing, and the implementation of Tricentis tools — prioritizing the automation of critical processes like regression testing.
All of this was achieved without disrupting daily operations.
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Successful outcomes
In less than a year, the transformation delivered concrete and measurable results:
667 automated test cases
31,248 manual hours saved
91% coverage in the core business system
98% coverage on the web portal
69% coverage in other critical applications
100% compliance with operational KPIs
Internal satisfaction assessments also reflected the initiative’s positive impact, establishing the new model as a benchmark for future improvements.
Long-term benefits
The new QA structure built alongside Tsoft delivered greater efficiency and control while laying the foundation for a scalable operation.
With a continuous improvement mindset, the result was a sustainable framework capable of adapting to new challenges — without compromising quality or business value delivery.
Which areas of your operation need transformation?
Contact us! Our team of specialists is ready to support your unique challenges.
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