Operational transformation of a giant in the cosmetics sector
Acompañamos a una de las mayores multinacionales de cosméticos en su viaje de transformación operativa.
Key challenges
The client faced several issues, including a lack of integration and real-time visibility into sales and inventory data.
In practice, information management was carried out manually using Excel spreadsheets, which hindered data analysis and the ability to make quick decisions.
To improve efficiency and agility, the client sought to automate manual processes, integrate departments, and enhance collaboration, ensuring real-time operational visibility.
Our client’s transformation journey
How did we help this company take its first steps toward a profound operational transformation?
Starting Point
We began by automating key processes such as inventory control and the generation of dynamic reports, enabling real-time information centralization.
Thanks to this initial shift, the company was able to improve visibility and make faster, more assertive decisions.
Solutions Implemented:
Custom Bots
Automation of repetitive tasks such as data updates and report generation.
Process Analysis
Review of approximately 200 manual processes, prioritizing those with the highest operational impact.
Efficiency Indicators
Implementation of the HRC (hours returned to collaborators) indicator to measure the impact of automation efforts.
The project was carried out collaboratively with the client, supporting not only the implementation of technology, but also cultural change and internal process restructuring.
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Successful outcomes
Thanks to this transformation journey,
the client achieved:
Increased Efficiency
Valuable hours were freed up so teams could focus on more strategic tasks.
Error Reduction
Human errors were significantly minimized by increasing process accuracy.
Greater Visibility
Real-time information centralization improved the precision of decision-making.
Long-term benefits
This transformation made the organization more agile and efficient, fostering a more integrated and collaborative culture. Continuous improvement was established as a core principle to drive innovation within the company.
“At Tsoft, we engaged deeply with the Digital Innovation team to understand and structure processes that had not yet been clearly defined. Beyond automating manual tasks, we worked together to create real value and lay the foundation for sustainable transformation. Today, the company is more efficient and aligned with its innovation goals.”
Jorge Sapirstein | Head of Global Services Tsoft
Which areas of your operation need transformation?
Contact us! Our team of specialists is ready to support your unique challenges.
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